“I couldn’t find another provider who could give me all I wanted for a reasonable price,” he said.
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Simon Tooley, president of Canadian skin care and perfume retailer Maison Etiket, said he chose Lightspeed to provide his POS and e-commerce systems for cost and ease-of-use reasons.
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Although hospitality GTV fell by over 80% during the same period, uptake of home-ordering software by restaurant clients grew. In April, Lightspeed reported a 400% increase in e-commerce volumes processed by its retailers compared to February 2020 levels, while its retail gross transaction volume (GTV) fell by around 35%. Lightspeed saw huge uptake of its e-commerce software by retailer clients who hadn’t gone online previously, Nussey said. “For us, Shopify is our home hub, where we keep all our products and clients, and push them for marketing, retention, and multi-channel selling.”Īs it saw its brick-and-mortar POS software business suffer following the COVID-19 outbreak, Lightspeed ramped up its online business, offering restaurants and retailers free access to its e-commerce, restaurant delivery, and omnichannel loyalty software for three months.Įven if retailers and restaurants were already selling online, staying close to their customers was going to be even more important during lockdowns. “One of the ways we’re doing this is by making changes to Shopify’s website templates to generate different looks, which we can do without hiring a coder,” she said. Our one-year loan will now be paid off in about 6-7 months.”Įlms said that, using Shopify’s software, Manic Mermaid is attracting new clients to its online business. Because Shopify approved a loan to us, we’ve now almost tripled the sales that we were doing before COVID-19.
We needed to be able to invoice our Live Show customers, and Shopify had already built that in. “We needed capital and they had a financing program. “Our biggest benefit from using Shopify is that they keep meeting us where we need to go,” said Janelle Elms, Manic Mermaid’s co-owner. Forced to shut its doors in early March as the pandemic struck, Manic Mermaid doubled the number of the Live Shows it had already been running on Facebook where customers can buy items online.
One of Shopify’s merchants is a Tacoma, Washington-based art gallery called Manic Mermaid.
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